Privacy Policy

Last updated: April 03, 2026

1. Information We Collect

Doctori App collects information you provide directly to us when you create an account, update your profile, use the interactive features of the app, book a service, or communicate with us. This personal and sensitive user data specifically includes your name, email address, phone number, and any medical documents or health data you choose to upload.

2. How We Use Information

We use the information we collect to provide, maintain, and improve our services, medical consultations, and home lab tests. We also use your information to personalize your experience.

3. Location Information

We collect and use your precise location data to provide location-based services, specifically to identify and connect you with nearby medical laboratories for home tests. You can manage or disable location access through your device settings.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure.

5. Sharing of Information

We may share your information with verified medical professionals exclusively for the purpose of providing you with medical advice and healthcare services. We do not sell your personal data.

6. Your Rights

You have the right to access, update, or delete your personal information within the app settings. For any privacy-related inquiries, please contact our support team.

7. Data Retention and Deletion

We retain your personal data for as long as your account is active or as needed to provide you services. You can request the deletion of your account and all associated personal data at any time through the app settings or by contacting our support team at [email protected].

8. Children's Privacy

Our app and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected such information, we will take steps to delete it immediately.

9. Device Permissions & Sensitive Health Data

To provide core telemedicine features, Doctori App may request access to your device's camera, microphone, and file storage. This access is used strictly to facilitate remote video consultations and to allow the uploading or downloading of medical documents (like lab results and prescriptions). We treat all medical and health-related data as highly sensitive. We do not use your health data for advertising, and we use it exclusively to deliver your requested healthcare services.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]