Patients Terms of Use

Last updated: November 09, 2026

1. Acceptance of These Terms

These Patients Terms of Use ("Terms") govern your access to and use of the Doctori patient application, website, and related healthcare services (collectively, the "Services"). By creating an account, downloading the app, or using any Doctori service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

2. Who These Terms Apply To

These Terms apply to patients and end users of the Doctori patient app. Doctori is a digital healthcare platform that connects patients with certified medical professionals and facilitates services such as remote consultations, treatment follow-up, and home lab test booking (currently available in Bahrain). Doctori is a technology platform and is not itself a hospital, clinic, or substitute for emergency medical care.

3. Eligibility and Account Registration

You must be at least 18 years old, or use the Services under the supervision and consent of a parent or legal guardian, to create an account. You agree to provide accurate, complete, and up-to-date information when registering and to keep your profile information current. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

4. Description of Services

Depending on availability in your location, Doctori may enable you to:

  • Book and attend remote medical consultations (video or chat) with certified doctors;
  • Manage treatment follow-up, prescriptions, and related medical documents;
  • Book home medical lab tests, where a professional nurse may visit you to collect samples;
  • Receive results, updates, and communications related to your care journey through the app.

Service availability, specialties, and home-visit coverage may vary by region and are subject to change.

5. Medical Disclaimer — Important

Doctori facilitates access to healthcare professionals; it does not provide medical care independently of those professionals. Advice, diagnoses, prescriptions, or recommendations you receive through the Services are given by the treating medical professional based on the information you provide and the limitations of remote care.

The Services are not intended for medical emergencies. If you are experiencing a life-threatening condition, severe pain, chest pain, difficulty breathing, uncontrolled bleeding, sudden neurological symptoms, or any other emergency, call your local emergency services immediately or go to the nearest emergency department. Do not rely on the app for urgent or emergency care.

Remote consultations have inherent limitations compared with in-person examinations. A doctor may decline, postpone, or refer you for in-person care when remote assessment is clinically inappropriate.

6. Your Responsibilities as a Patient

You agree to:

  • Provide truthful, complete, and current health information, symptoms, medications, allergies, and medical history relevant to your care;
  • Follow the instructions of the treating professional and seek in-person care when advised;
  • Use the Services only for lawful personal healthcare purposes;
  • Keep appointments or cancel in accordance with any applicable cancellation rules shown at booking;
  • Ensure a suitable, private environment and a stable internet connection for video consultations;
  • Not share another person's health information without proper authority or consent;
  • Not misuse the platform to harass, threaten, or abuse healthcare providers or staff.

7. Home Lab Tests and Home Visits

Where home lab testing is offered (currently in Bahrain), booking a visit means you consent to a qualified nurse or authorized healthcare worker attending your stated address to collect samples. You must provide a safe, accessible location and accurate contact and address details. Sample collection, handling, and laboratory analysis are performed by partner providers according to applicable clinical and regulatory standards. Turnaround times for results are estimates and may vary. Doctori is not responsible for delays caused by partner laboratories, courier logistics, incomplete patient information, or circumstances beyond our reasonable control.

8. Prescriptions and Medications

Any prescription issued through the Services is at the sole clinical discretion of the licensed medical professional. Availability of electronic or paper prescriptions, and whether a pharmacy will dispense a medication, depends on applicable laws and pharmacy policies. Doctori does not guarantee that every consultation will result in a prescription, nor that a prescribed medication will be available at every pharmacy.

9. Fees, Payments, and Refunds

Certain Services may require payment of fees displayed at the time of booking or checkout. By completing a paid booking, you authorize the applicable charges. Fees, taxes, and payment methods may change from time to time. Refunds, if any, are handled according to the cancellation and refund rules presented at booking or as required by applicable law. Abuse of promotional offers or payment fraud may result in account suspension.

10. Privacy and Health Data

Your use of the Services is also governed by our Privacy Policy. By using Doctori, you acknowledge that health-related information you submit may be shared with verified medical professionals and service partners strictly as needed to deliver the care or lab services you request. Please review the Privacy Policy for details on collection, use, retention, and your rights.

11. Device Permissions

To support telemedicine and document features, the app may request access to your camera, microphone, location, and file storage. Camera and microphone access are used for remote consultations. Location may be used to connect you with nearby labs or home-visit services. Storage access is used to upload or download medical documents such as lab results and prescriptions. You may manage these permissions in your device settings, noting that denying certain permissions may limit functionality.

12. Prohibited Conduct

You must not:

  • Impersonate another person or create accounts with false identity information;
  • Upload unlawful, harmful, or infringing content;
  • Attempt to disrupt, reverse engineer, or gain unauthorized access to the Services or related systems;
  • Use the Services to obtain medications or medical documents fraudulently;
  • Record consultations without the prior consent of all participants where required by law;
  • Use bots, scrapers, or automated means to access the Services without our written permission.

13. Intellectual Property

The Doctori name, logo, app design, software, content, and trademarks are owned by Doctori or its licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the patient app for personal, lawful healthcare purposes in accordance with these Terms. You may not copy, modify, distribute, or commercially exploit our materials without prior written consent.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Doctori and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill arising from your use of (or inability to use) the Services. Doctori does not control the clinical judgment of independent medical professionals and is not liable for medical outcomes resulting from advice or treatment decisions made by those professionals, except where liability cannot be excluded by law.

Without limiting the above, Doctori's total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the amount you paid to Doctori for the specific service giving rise to the claim during the three (3) months preceding the claim, or the minimum amount required by mandatory law, whichever is higher.

15. Indemnity

You agree to indemnify and hold harmless Doctori and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Services, your breach of these Terms, or your violation of any law or third-party rights, except to the extent caused by Doctori's own negligence or willful misconduct.

16. Suspension and Termination

You may stop using the Services and request account deletion at any time through the app settings or by contacting [email protected]. We may suspend or terminate your access if you breach these Terms, misuse the Services, engage in fraudulent activity, or if required for legal, security, or operational reasons. Provisions that by their nature should survive termination (including disclaimers, liability limits, and indemnity) will continue to apply.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. The "Last updated" date at the top of this page will be revised accordingly. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Services.

18. Governing Law

These Terms are governed by the laws of the Kingdom of Bahrain, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of Bahrain, unless mandatory consumer protections in your place of residence provide otherwise.

19. Contact Us

If you have questions about these Patients Terms of Use, please contact us at: [email protected]